We may collect and process the following categories of information:
A. Personal Information You Provide Directly
· Full name
· Email address
· Phone number
· Billing and payment information
· Business name and related details
· Information submitted via forms, landing pages, or booking systems
· Communications sent to support or community areas
B. Account & Usage Information
· Login credentials (encrypted)
· Account preferences
· Subscription status
· CRM configurations
· Automation workflows created within the platform
· Lead data uploaded by you
C. Technical & Device Information
· IP address
· Device identifiers
· Browser type and version
· Operating system
· Referring URLs
· Session activity and timestamps
· Clickstream behavior within pages
D. AI & Automation Interaction Data
When you deploy AI systems through our Services, logs may include: - Voice interaction metadata - Message timestamps - Automation trigger history - Booking activity - Campaign performance metrics
We do not claim ownership over your customer data. However, system logs may be retained for operational and security purposes.
We use collected data for legitimate business purposes, including:
· Providing access to Services
· Delivering automation systems and AI tools
· Processing payments and managing subscriptions
· Sending transactional communications
· Providing customer support
· Improving system performance
· Detecting fraud or misuse
· Conducting internal analytics
· Complying with legal obligations
We may use anonymized and aggregated data for research, improvement, and business intelligence purposes.
We may send: - Service updates - Educational content - Promotional communications - Event invitations
You may opt out of marketing communications at any time using unsubscribe mechanisms or by contacting us directly.
Transactional communications related to billing, account access, or system changes may still be sent.
Depending on applicable regulations, we process personal data based on:
· Performance of a contract
· Legitimate business interests
· User consent
· Compliance with legal obligations
We may share data with trusted third parties strictly for operational purposes, including:
· Cloud infrastructure providers
· Payment processors
· CRM and communication service providers
· Voice and messaging infrastructure partners
· Email delivery services
· Analytics providers
· Security monitoring services
· Professional advisors or legal authorities when required
We do not sell personal data.
You are solely responsible for ensuring that any customer data you upload into our systems has been collected lawfully.
We retain information only as long as necessary for:
· Service delivery
· Contractual obligations
· Legal compliance
· Dispute resolution
· Security auditing
After account termination, certain data may be retained for a reasonable period for backup and compliance purposes.
We implement reasonable technical, administrative, and physical safeguards designed to protect data against unauthorized access, disclosure, alteration, and destruction.
However, no system is fully secure. You acknowledge that transmission of information over the internet carries inherent risk.
You are responsible for: - Securing login credentials - Limiting account access - Maintaining secure internal business practices
Your information may be processed in various locations globally.
By using the Services, you consent to cross-border transfers where necessary for operational purposes.
Subject to applicable laws, you may have rights to:
· Access your personal data
· Correct inaccuracies
· Request deletion
· Restrict or object to processing
· Withdraw consent where applicable
Requests may be submitted to:
We may require identity verification before processing requests.
Our Services may contain links to external platforms. We are not responsible for their privacy practices.
Our Services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors.
We may update this Privacy Policy periodically. Continued use of the Services constitutes acceptance of revisions.